World Economic Forum’s Travel and Tourism Development Index 2024: Tourism is Back to Pre-Pandemic Levels, but Challenges Remain

Ayako and Nia’s knowledge and guidance throughout the course was nothing short of inspirational. It was also incredibly helpful and encouraging to network with other professionals in the tourism industry who are all at different stages of their organizations’ sustainability journeys.

Colton Dabrowski

It can be daunting to work on your business and operation strategy in order to become a more sustainable organization, so this course is definitely needed in learning how to get started.

You will gain inspiration from other entities, ability to create global connections with others in the industry that have the same focus, and great resources to guide you as you build up your own strategy.

Zach Fyne, Global Markets Specialist, Utah Office of Tourism

The course format is training portal is really user friendly and easy to follow. The sessions were informative and demonstrated the GSTC criteria in action via some great guest speakers and case studies on travel businesses that are having a positive impact and creating change in their destinations.

Marie Rowe, Marie Rowe Travel

The most significant takeaway for me was the comprehensive understanding it provided regarding sustainability and its various components. The course offers an excellent starting point and a systematic approach for anyone looking to embark on their sustainability journey. It has been instrumental in helping me grasp the entirety of the concept and has provided a solid foundation for initiating sustainable practices.

Mathi Thayanan, Country Team Coordinator, Market Development Facility

The course is quick and handy way to immerse in the issues of Sustainability in Tourism and a great kick start in starting your own business or destination program. I could have had the course even longer and especially the live sessions were great to get to know some of the other participants and share their knowledge and experiences – best practices are the best way to get started and to get valuable information. Highly recommended!

Riikka Sukula, CEO, Scarpa Winery and Monvigliero Vineyard Villas

The [GSTC course] has been a remarkable learning experience and a great introduction to sustainable tourism. The combination of online resources, discussion forums, weekly live events with guest presenters provides a deeper understanding and useful tools in sustainable tourism. The trainers have incredible expertise in both tourism and sustainability and share their knowledge and passion about current sustainability practices. I would highly recommend this course to everyone involved in the tourism industry or have a interest in sustainable tourism.

Tarryn Smith, Africa Rewind

Hearing about actual destinations applying Sustainable Tourism initiatives and learning from real situations practicing Sustainable Tourism, as well as the related successes and challenges, was very informative and valuable. My favorite part was the unexpected camaraderie from and connections with the other participants. I genuinely enjoyed the online discussion, sharing of ideas, and breakout groups and, overall, meeting so many others who she a passion for Sustainable Tourism. Thank you, GSTC, for a great course!

Justin Smith, President, The Evolved Traveler

Excellent course that sets the foundations for sustainable tourism practice.I was very new with sustainable tourism and now after the course I have very solid understanding and skills to apply to my job. In addition, the amazing network of professionals sharing ideas is another great tool!

Monica Moruzzi, Helloworld Travel

The GSTC training provided me with a deep understanding of the criteria. My fellow classmates were industry experts in various sectors from around the world, bringing the criteria to life with valuable examples/discussions of how they have implemented the very practices we were learning.

Deby Stabler, Owner, Project Azul Verde

I was surprised by the amount of new, diverse and updated information I have learned. The course was enriching, and the reflections are already helping me in my work.

Using the GSTC Criteria as a basis for a holistic vision of sustainability in tourism works perfectly. And the guest speakers and cases presented are inspiring.

Ana Cecilia Duék, Director, Viajar Verde

This course provided me with a thorough understanding of how to implement sustainable travel practices. I will definitely integrate information from this training into my work with travel organizations and destinations to help them achieve short-term progress through a long-term strategy.

Sophia Hyder Hock, Founder and CEO, Papilia

The GSTC training was a great way to connect, network, and engage in mind-broadening and eye-opening discussions with others in the diverse field of sustainable tourism. I would highly recommend this as a starting point for anyone interested in the journey of regenerative and sustainable tourism.

Sarah Dawn Bergs, Founder, Nourish NPO & Shik Shack Backpackers

The course program and the facilitation by the two course leaders, Antje and Ayako are very professional. It was a great experience to be led through the different aspects of sustainability as well as the possibility to interact with the other participants. The invited speakers had a lot of experience to share as practitioners of sustainability.

Therese Möller, Sustainability Consultant and Health & Wellbeing Coach, MOLO Development AB, Sweden

The GSTC course was really great to me because it gave me an in-depth knowledge about sustainable tourism. The combination of the criteria explanation and the presentation from other experts was really great, as it gave us the know-how, lots of samples and case studies. Before joining this course, I had heard about the term sustainable tourism many times, but [was not sure] what it is all about and how we can achieve it. I am glad to have gained the bigger picture of sustainable tourism. I’m developing my village to be a community based tourism destination, and now I can adopt and apply the standard locally.

I Gede Oka Wira, Chief, Desa Wisata Jasri / Jasri Village Community Based Tourism

The training has enable me to go through all the GSTC Criteria thoroughly with better knowledge of sustainable tourism standard and practices. It will be useful as basic guidelines for the Foundation to use these Criteria, as the destination wants to embark in becoming a sustainable tourism destination, aiming to become GSTC-Certified.

Daniella Payet, Chairperson, Seychelles Sustainable Tourism Foundation

The course provides for the great experience of knowledge and skills upgrade. Video materials and resources of lessons contribute to solid foundations for further discussions during training sessions. Live sessions indeed work to the benefit of better understanding and creative practicing of GSTC criteria. I got a clear vision of the steps available from best practices and experience exchange with coursemates.

Viktoriia Kiptenko, Associate Professor, Taras Shevchenko National University of Kyiv

Amazing learning experience. Exceeded my expectations by far. Excellently organized and facilitated. Great dynamics in discussions with course participants – so much to learn from. Highly valuable best practices and interactive modules really made the best learning experience I had until now! It really motivated and inspired me to continue on the road of global sustainable tourism.

Michelle Schönberger, Deutsche Bahn

The one thing that is great with this course is the ability to not only hear guest speakers and trainers about their experience and knowledge but also have discussions among the participants with a variety of backgrounds. This has been very useful in terms of broadening my scope to set a foundation for the journey towards sustainability in Malaysia’s tourism industry.

Shofend Simon, Project Assistant, Peterson Projects and Solutions (Malaysia) Sdn Bhd

I had an insightful experience with the course that significantly enhanced my awareness of key areas for improvement. The structure of the feedback process was excellent, making it easy to articulate concerns and suggestions. Additionally, the clear communication throughout demonstrated a thoughtful and organized approach. Overall, the course was not only informative but also highly engaging, providing a valuable platform for personal and professional growth. I highly recommend it!

Dr Tommy Tan Lyn Hee, Principal Consultant, Dolphine Performance Consulting

I would definitely recommend GSTC training to absolutely everyone in the tourism industry. The entire [GSTC] framework is extremely useful and important – a framework of values and ideas that is evolving, and that is meant for us a roadmap to make things better for people and companies that may be starting from different points in the journey towards sustainability.

Miguel Cunat, CEO, The Fabulous Getaway

I’ve participated in the course to get a comprehensive overview of destination sustainability criteria. Much more than this, the course gave me the up-to-date analysis of current trends, and a huge number of relevant cases from the destinations, the industry networks and the service providers. I strongly recommend to attend the course.

Urska Dolinar, Manager Amazon of Europe Bike Trail; Director, Iskriva, Institute for Development of Local Potentials, Slovenia

Participating in the GSTC course was a great way for me to connect with the current trends in the sustainable tourism sector. In addition to spending time reviewing all of the criteria of the GSTC Industry Criteria, we were also given myriad resources to further research, and people to network with. While I have worked in the field for many years, it was a wonderful new perspective offered by people who are deeply embedded within the sector and very knowledgeable about the scope of the industry today. I would highly recommend this course to people who are just learning about sustainable tourism, but also to people who are looking to gain further knowledge and/or connections.

Astrid Jirka, Director of Tourism Initiatives, Discover Cayuga Lake

As a consultant it was great to learn about the bigger framework, a global standard of sustainable tourism where even ceritfying bodies draw from. I loved the interactive elements with ‘classmates’ to learn about their destinations and experiences. I for sure will reshape my work with my new refined knowledge!

Samantha Smits, Founder & Sustainable Tourism Consultant, Smits SusTour Consultancy

This is a very complete, interesting course for anyone in Sustainability to take. There’s global networking, great examples of people leading change and sharing ideas for future collaborations. It gave me a closer look into how to approach the different aspects that constitute a businesses in different industries as well as destinations. It opened my mind to new fresh ideas.

Brenda Cortes, Sustainability Manager, Kelowna Yacht Club

This is an excellent intro course, well prepared and well delivered. It provides comprehensive coverage of key issues, real life examples and good practice from across the industry. Instructors are knowledgeable, responsive and easy to follow. Presentations by guests speakers are also very interesting and illuminating. I highly recommend.

Yasemin Biro Kirtman, Knowledge and Learning Coordinator, Global Environment Facility

I loved the GSTC Tourism course, it had great information and allowed for wonderful interactions with other industry professionals from around the world.

Very relevant to how the industry should be moving and focusing to become a more responsible and equitable industry.

Stu Luchs, CEO, The Luchs Group

The course was very inspiring! The lectures and case studies helped me to deepen my knowledge of sustainable tourism. The interaction with the other students was very interesting. The organisation was smooth, which helped me to study and work at the same time. I am sure this course will be very useful in my work!

Valeria Guarisco, Destination management advisor

The GSTC course exceeded my expectations. Working on case studies with colleagues from diverse backgrounds was a highlight, as we were able to share experiences and learn from each other. The examples provided were very helpful and sparked new ideas for my own projects.

Milena Ljubičić, director, Stratega d.o.o.

The Global Sustainable Tourism Council (GSTC) is the most widely recognized institution for offering sustainability courses for tourism professionals.

Sustainability Leaders Project, Which Are the Best Sustainability Courses for Tourism Professionals?

This is a one-of-a-kind course that provides the tools in getting you started. Not to mention, you’re also collaborating with people and organizations across the globe facing similar challenges. The feedback from fellow students was invaluable and honestly, what better way to tackle some big challenges related to the environment than with people from different countries and backgrounds. I’d take this course again just for those connections!

Julie North, Travel Ninja, Compass & Globe Travel

The GSTC Sustainable Tourism Training Program provided an up-to-date perspective and holistic approach on the topic. I really enjoyed taking part in the group discussions and hearing about the realities of other destinations and their challenges.

Jason Bent, Tourism Cluster Manager, Iles de la Madeleine Tourism Association

I am glad that I attended this course. From a learner’s point of view, it was a very rich learning journey, and the content of the course, as well as the guidance and leadership of the instructors, were all worthwhile learning objects. The interactive discussions among the participants have inspired me to broaden my horizons and worldviews, the case studies have shown me how to implement the GSTC indicators in the real world, and the case studies have given me a lot of practice. It is highly recommended for those who are experienced or inexperienced in sustainable tourism to join this learning experience.

Jackie Chang, Deputy Board Director, CP Yen Foundation; Secetary General, Hualien Tourist Hotel Association

The GSTC course was a great way to learn more about Sustainability, what it means, different aspects of it and how to create a plan to start!

As someone relatively new in this topic, I found the information extremely helpful and educational. The guest speakers were inspiring and aspirational, and all of the group discussions and comments were really enriching. Thank you GSTC for creating such wonderful content!

Denise Chavarria, Director of Operations, YMT Vacations

The GSTC training provides a comprehensive overview of key indicators for a holistic view of sustainable tourism. The training provided an excellent opportunity to network with other tourism professionals, and to share ideas, develop plans, and comment on sustainable tourism initiatives that are being implemented in a diverse array of locations globally. I’m grateful for the connections that I made and for the helpful feedback on ideas for improving sustainability in several operations.

Becca Balis, Consultant

The GSTC training was a great first touch point for me into the world of sustainable tourism and destination management. I loved hearing case studies from around the world and real life examples on how the GSTC criteria can make a difference. The course has enabled me to start building on these criteria within my job.

Pia Ametsbichler, Director of Global Sales, Preferred Hotels & Resorts

The GSTC Sustainable Tourism Training gave me the tools and network to be able to work for a more sustainable tourism sector in the area where I’m based (South Sweden). The structure with the four principles makes it easy to follow and to discuss also outside the GSTC world. The examples from the other participants were great, and we will continue sharing good and bad examples from destinations all over the world.

Emil Selse, Visit Östergötland, Sweden

Taking the GSTC training at this point in time was extremely valuable. It gave me a sustainable tourism framework to help assess what I’ve been able to accomplish and also consider the role that sustainable experiential travel may mean as we begin to inch our way out of the world of zero tourism towards something likely new and different. One other great benefit of the training was starting to get acquainted and sharing with other participants and instructors from around the globe. These connections will be valuable for a very long time to come.

Ann Becker, Founder, Travel with Ann Experiential Adventures

Thank you GSTC for such a great course. The content was relevant, the case studies were inspiring and the course structure was spot on! I can’t wait to take my learnings and inspiration and activate it across regional destinations in Australia. Keep up the great work.

Linda Tillman, Managing Director, Tilma Group

This GSTC course has really inspired me to promote sustainable travel in all aspects of my life, not just my work. The mix of backgrounds and job roles on the course was great and helped me think of sustainable travel from different angles.

Leanne Rudd, Travel Counsellors

The training has really opened my yes to all the great work that is being carried out already by different countries for sustainability tourism development and also showed me new tools and strategies that need to be highly considered when transforming the industry into a sustainable one and how best to work with stakeholders in this regard.

Lynett Nakamanya, Marketing Officer, Uganda Tourism Board

An excellent course, very well designed and structured, challenging with great support from the trainers. The practical insights I gained will help me in my future project to embed sustainability in educational projects.

Helga Nagy, Member of the International Advisory Committee at the École d'Hôtellerie et de Tourisme Paul Dubrule

A great training program that gives the participants a thorough understanding on the sustainable management of both destinations and individual businesses. Anyone from the industry – from the business or the government side – should understand the bigger picture of the destination level management as well as the industrial level so that both public and private sectors can work together for a more sustainable tourism industry.

Aye Mya Mya Soe, General Manager, Indonesia, PEAK DMC

The GSTC and their standards, which I once followed only online and through literature, have suddenly become a reality in which I can actively participate. I am glad that, together with my course colleagues, I will have the opportunity to contribute to creating a better, more responsible world for the future of humanity.

Mladen Sukalo, Bachelor of Science in Geography and Tourism and Master of Economics, Banja Luka Tourist board

This course has given me an approach to the GSTC Criteria, where the basic and complete structure to move forward on sustainable paths is visualized. The reflections generated through real examples, discussions and available material are key to better internalize what sustainability means. Ideas applicable to our business and our work area appear during the course that contribute positively to one’s reality. I will recommend this course, for its contribution to the objective, honest and constructive understanding of what sustainability is.

Agustin Landeta, Owner, Zenit Travel

The GSTC training has been very inspiring and relevant, an excellent programme providing in-depth knowledge of the GSTC criteria for sustainable practices together with al lot of real life examples.

I would really recommend the course to all industry professionals who is serious about making sustainable impacts for a better travel and hospitality industry.

Linda Ramberg, Advisor, Fossekall AS

My course facilitator and teacher (Ayako and Antje) went above and beyond to answer our questions and provide us with additional resources. The course content (the GSTC Criteria) was delivered in an understandable and organized way. Learning the GSTC Criteria and how it applies to our own projects, businesses, and destinations is integral to anyone wanting to do any kind of work in the future centered around travel. I appreciated that the course was delivered in an interactive way over Zoom, and not just something we watched on YouTube. For me, being able to interact with fellow students from around the world, was a big plus. Was well worth it, and I highly recommend the course!

Deb Lace-Kelly, The Lost Compass

I found this online course well structured and enjoyable. The trainers are really inspiring, extremely knowledgeable about the field and very supportive. The live online sessions give a great introduction to key topics, and there are online lessons, discussion forums and reference material to deepen knowledge. I feel like I have access to so much wisdom, and it is great to be part of a global community of sustainable tourism practitioners.

Caroline Sprod, Owner, Solar Branco Eco Estate

The overview of standards, coupled with best practice and real world examples has been very beneficial for my work in destination management and responsible tourism development. The ability to meet likeminded industry colleagues, who are working in this arena was also highly valuable.

Jo Williams, Consultant, World Bank Group

GSTC training is a great starting point in the way to sustainability. As an advisor for tourist destinations, the knowledge acquired through this course will definitely enrich my services. My clients will benefit now from the GSTC guidelines.

Mercedes Echevarri, Project Manager, EMPATH DESIGN FACTORY

This course enables participants to connect with the GSTC team directly, over an easy to use platform and network around the world. Using real life examples and detail in each of the 4 sections of the GSTC.

Kim Storey, General Manager, Destination Phillip Island

The course was very enriching, I had the opportunity to learn about real initiatives at the international level of tourist establishments and destinations that carry out sustainable actions. I am anxious to be able to put into practice everything I have learned.

Lady Maria Soto Navarrete, Lecturer, ESPOL - GUAYAQUIL

This course takes a comprehensive approach to integrating sustainability practices into the tourism industry. The perfect way to dive into this topic is through a blended modality that mixes theoretical and practical approaches and this is exactly what happens in this course.

Alessandro Maura, Sustainability Consultant, ENVISA

The GSTC training is very useful for everyone in our efforts of future sustainability. The GSTC criteria guide us towards the best practices and enable us to monitor the progress of each important task.

I would strongly recommend GSTC training to all types because it sets a baseline for future sustainability efforts.

Tong Chye Lau, Operation Director and Spring City Golf & Lake Resort, Kunming, China

I loved every piece of the training, very insightful, well done by the presenters and the trainers! It gives us much more credibility to talk about sustainable tourism.

Charlotte Piffard, EXO Foundation Leader

I’ve always tried to improve and learn about modern methods of preservation, to practice sustainable tourism, and to better apply my knowledge with my team.

With my participation in this course, I was able to understand the GSTC criteria and how best to apply them in my daily life in a didactic way.

Alvaro Rodrigues, Director, BSE - Brazil Shore Excursions

My first impression was the organization, it was perfect regarding the admin efforts and the learning tools. The course materials were really useful, as well as the live sessions from which I gained a deep understanding and experience from the other participants. I really want to have the chance to thank all the team who was involved, and of course I would recommend people working in the tourism industry to join this course

Maged Gendy, Senior Technical Advisor, Oman Ministry of Tourism

I enjoyed the weekly presentations and discussions. I learnt a lot from experiences from other participants. The learning by doing approach during Thursdays helped a lot in trying to apply what I learnt on Mondays.

Percy Fernandez

It was a great learning experience, very practical and applicable in real life. The trainers are always available, caring and attentive. The participants are of a high level, and the notion of “learning by sharing” is taken seriously.

I feel ready to use the GSTC Criteria for my personal project but also to support other professionals in my region.

Raquel Renovato, Ecological Gîte Owner, Mas Sarava

Pour moi c’était très honorable d’avoir assisté au cours de tourisme durable selon les critères internationaux en matière de durabilité du conseil mondial du tourisme durable GSTC ces critères tiennent compte de tous les objectifs du développement durable ODD et qui sont applicables aux piliers environnemental, social et économique culturels et intégration au sein de la communauté et destination touristique locale. Les chers formateurs Madame AYAKO EZAKI et Mr David sont géniaux en matière de formation, enseignement, éducation c’est grâce à eux que j’ai amélioré mon niveau de connaissance en matière de durabilité et au sens de responsabilité durable . _ Merci infiniment aux collaborateurs qui ont aussi bien partager leurs expériences très favorables pour nous bien expliquer comment bien appliquer et intégrer les critères du GSTC c’est une grande valeur ajoutée , encore merci de leurs réactivités, professionnalisme proactif. _ Je tiens à remercier vivement toute la groupe qu’on a assister ensemble à ce cours et ravi de vous connaitre tous .

Arfa Sadok, Environment and Sustainable Development Director, Hôtel Sindbad

The STTP programme has been a good introduction to the principles of sustainable tourism. It was a good mix of presentations and cases of sustainable tourism in real-life, insights from experts from various countries and across tourism sectors and explanation of key GSTC criteria. Participants were encouraged to share their experiences and observations through discussion forums and presentations, which made the sessions more lively. The final exam is recommended for those who wish to test their ability to put these principles to practice. I highly recommend this course to tourism industry professionals wishing to incorporate sustainable tourism management at work.

Rajesh Nambiar, Executive Vice-President, Ottila International

A great opportunity to discover how small actions and the right approaches can significantly enhance local experiences and positively impact the future of a local community.

Marius LAZIN, The North-West Regional Development Agency

The course is excellent as it combines and insight into how to address the criteria, and with examples from the field and interactive sessions it truly expands the understanding not only of the standards as such but of the overall sustainability in tourism. The fact that the group is diverse, both geographically and background and experience of the participants, brings additional quality.

Snjezana Derviskadic, Green Visions, Bosnia and Herzegovina

I think the training was very useful and gave me many insights that I will use in my daily work to develop more sustainable tourism. The training class was also a good group for networking.

Annika Sandström, Region Västerbotten, Sweden

I find the program very balanced, combining very interesting keynote speakers with a case related to the subject and practical group exercise.

Jordi Castelló, Pax Advising

Useful and inspiring! The way the course is organised with lots of practical experience from colleagues in the tourism sector is indeed the most useful and interesting part of the course, [making it easier] to approach the GSTC criteria.

Sara Vitali, Founder, Sara Vitali Consulting & Manager, Hotel Loveno

I can only highly recommend the course for every travel and tourism professional- it is a great motivational boost to get into action and helps me support destinations in bringing the idea of destination stewardship – an inclusive and holistic approach – alive. We do not need more and more tourists, we need sustainable tourism.

Sonja Tischer, Travel Professional/ Consultant/ Experience Designer; Winklhofer.one Agency

The course is very interesting and well designed. With very professional speakers, it gives you a lot of insights and the possibility to work on real cases.

Giulia Tempesta, Offer Developer, Evaneos

The GSTC Sustainable Tourism course was a holistic, digestible, and engaging opportunity. As a busy professional, the pace and length of course was very thoughtful and the combination of live sessions, networking with tourism professionals, expert guest presenters, small breakout sessions, videos, quizzes, links to a plethora of resources, and discussion forums ensured that I could make the most out of my investment in the course. Antje and Ayako were a fabulous duo ensuring fresh content and real world examples. They also were very inclusive of the entire cohort and its contributions to the learning process, and kept the course moving forward – it was a real treat to experience their facilitation and instruction. I will absolutely use the GSTC Criteria (especially those handy checklists!) when engaging destinations, tour operators, hotels, and travelers alike.

Erin Harris, CEO/Founder, Feed Our Joy Travel

The training gave me a clear understanding of the challenges we face and the actions to take to make sustainability effective, [covering] each of the main areas in a systematic way with enough technical detail for those who needed it, without losing the less technical trainees (like myself) who needed to understand the broad overview of sustainable tourism practices

Jack Delf, Chairman, Western Balkans Geotourism Network

A complete holistic approach to sustainable tourism. The comprehensive lessons given each week break down the GSTC Criteria and are paired with practical examples, international experts and ‘hands on’ online workshops. The opportunity to discuss and share insights from all the participants around the world not only contributes to my own knowledge but to also my professional network. I highly recommend this course for anyone discovering sustainable tourism.

Isabelle Robertson, Tourism Development Consultant

What I liked the most about this course is the well-defined structure, the opinion sharing with online classmates, and the up-to-date topics. It makes the experience much more effective and enjoyable.

Naiara López, Tourism Consultant, THR

A very informative course and well organized by excellent teachers. It was also very rewarding to “meet” people in the tourism industry around the world and unite in the interest and knowledge regarding sustainable tourism. I would definitely recommend this course to everybody involved in tourism.

Áslaug Briem, Project Manager, Icelandic Tourist Board

I had a great experience hearing and discussing how my fellow training participants act in their country / organization / company to constantly improve their sustainable practices.

Chiara Padoan, Sustainable Tourism Coordinator, Big French Key Roatan SA, Roatan-Honduras

To work on sustainability is a never-ending story and can be overwhelming at times. The GSTC training supports a structured approach toward continuous improvement. It provides applicable tools to evaluate our sustainability performance and guidance for setting long-term strategies. It allows you to break down this massive task into achievable working packages.

Matteo Bierschneider, Co-Founder, Wise Steps Travel

This course has been very relevant and provides in-depth knowledge of GSTC criteria for sustainable practices for destinations as well as the travel industry [with] plenty of real life examples and share links to plenty of reading material throughout the course. … As we move forward during these difficult COVID times, learning our lessons on the damage to nature, it becomes all the more important for industry professionals to get trained and step up efforts to embrace sustainability in all aspects of tourism. Hence, I recommend this course to all industry professionals.

Manisha Soti, The Walshe Group

The quality of this training was really first class; materials, presentations, trainer support, resources and discussions. The forum helped keep everything relevant and up to date, and I also liked the format of the live events. All guest presenters were excellent; I liked that they were sharing real life experiences and not just theoretical examples. From each and every live presentation I gained ideas, reinforcements to my own experiences and enthusiasm for what I and my colleagues are doing in our own part of the world.

Hayley Wright, Owner and Director, Black Mountain Montenegro Ltd