为什么我要成为经认证的旅行社？

获得认可认证机构的认证意味着您的旅游产品或服务符合市场上最高的社会和环境标准。随着公众对旅游业的负面影响和积极作用的关注日益增加，认证为复杂的环境和社会问题提供了一个可信的解决方案。通过 GSTC 认可的认证机构(Accredited Certfication Bodies)所认证的企业，符合所有 GSTC 标准（或 GSTC 认可的标准），具备最高的保证和可信度。拥有认可的认证，客户和买家可以确信，该企业是在透明、公正和专业的程序中经过可信验证的。

Logo for businesses certified to the GSTC Criteria

旅游服务提供商应自豪地展示有关其认证及发证认证机构的信息。这样做可以告知您的利益相关者—从客户到所有者再到供应链—您的企业不仅关注当下，还注重未来的可持续发展。通过 GSTC 认可的认证机构所认证的企业，可以展示带有可追踪编码的独特 GSTC 标志。

越来越多的旅客和其他旅游供应商客户正在寻求可持续性实施的确认。同样地，越来越多的旅游公司正在寻找不仅经过可持续认证的产品，並且也通过了 GSTC 认可的认证计划认证的产品。例如，皇家加勒比邮轮公司在可行的情况下，向经 GSTC 认可的认证机构认证的岸上游览运营商提供优惠购买待遇。MSC 邮轮公司也采用类似的模式。其他旅游供应商向获得可持续认证的供应商提供优惠购买待遇。

加入全球越来越多获得可持续认证的旅游经营者，方法如下

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如何获得认证：关键阶段

从以下列表中选择经过认可的“认证机构”或致力于与经过认可的认证机构独家合作的“认证计划”。

认证机构可能会要求旅行社正式注册、填写申请表并支付一次性费用。一些认证机构可能会要求旅行社与认证机构签订合同。在开始认证流程之前，一些认证机构会提供进行简短自我评估的选项，以确定认证是否值得花费时间、金钱和精力。此步骤可能会产生相关费用。

当准备正式启动认证流程时，旅行社将提交申请。认证机构将要求提供信息和各种业务文件，以了解旅行社的做法和程序如何符合 GSTC 标准。文件应在认证机构规定的截止日期前提交。认证机构将审查所有提交的文件，并将其与 GSTC 认可标准进行比较。在此期间，认证机构将咨询旅行社，以澄清有关其运营的任何问题。此过程的持续时间可能因旅行社记录的政策范围而异。

认证机构将访问旅行社办公室，了解其政策如何付诸实施。认证机构流程的一部分还将评估代表整个集团的旅行社服务提供商之样本（如参与旅游团），以确保这些服务提供商符合其声明的业务实践。认证机构评估后，旅行社应有机会查看报告草稿并提出任何事实异议。在此期间，运营商可以提出异议或提供任何支持认证的支持信息。认证机构的报告将定稿并与旅行社共享，并确定是否可以授予认证。

认证机构经现场审核确认旅行社符合 GSTC 标准后，将颁发认证。认证机构将颁发正式证书。如果认证申请未立即获得批准，评估员将向旅行社提供建议和纠正措施。然后，旅行社可以与认证机构的专门客户服务代表合作，向认证机构表明已遵循这些纠正措施，以便旅行社获得认证。旅行社应与认证机构核实认证续期流程何时开始。通常是在认证到期前 4-6 周。

GSTC-Accredited Certification Bodies for Tour Operators

Tour Operators and tourism land transport providers may gain certification to the GSTC Criteria by contacting one of the organizations here. These certification providers fall into two types: Certification Bodies that are accredited to certify, and Certification Schemes that provide pre-certification consulting and training and guide the client to an accredited Certification Body to complete the certification. As such, these certification programs and their certificate-holders are authorized to display the designated GSTC Logo (per the terms of formal licensing agreements with the GSTC).

Bureau Veritas

Bureau Veritas is a world leader in testing, inspection and certification services. Since its creation in 1828, Bureau Veritas has been supporting its clients on every continent to continually improve their performance via certification of management systems, product certifications and customized audits. The Group has more than 78,000 employees located in more than 1,500 offices and laboratories around the globe. Bureau Veritas helps its clients improve their performance by offering services and innovative solutions, in order to ensure that their assets, products, infrastructure and processes meet standards and regulations in terms of quality, health and safety, environmental protection and social responsibility.

Visit the following link to get Certified by Bureau Veritas.

Control Union

control unionControl Union Certifications offers a global one-stop-shop for a wide range of certification programmes. We understand the importance of impartiality and objectivity, and how to professionally manage conflicts of interest. From the beginning, sustainability has been the main focus of our certification services. Control Union Certifications presents a wide range of programmes in agriculture, food, feed, forest products, textiles and bio energy. In 2016, Control Union Certifications became the first Accredited CAB for the GSTC Criteria for Hotels and Tour Operators, which provides the highest level in terms of credibility within the GSTC Integrity program. This means that Control Union Certifications can certify hotels and tour operators directly against the GSTC Criteria.

Visit the following link to get Certified by Control Union.

RoyalCert

RoyalCert is a reputable certification body based in Germany, operating in 25 countries globally. RoyalCert offer assessment and certification services to a wide range of industries, including Tourism Industry, and serving thousands of customers. RoyalCert core strength lies in their experienced auditors, who have over 20 years of auditing expertise. The company is committed to sustainable growth and adheres to high ethical standards, focusing on integrity and customer satisfaction. By partnering with RoyalCert, customers can improve their operations, enhance business performance, and make a positive impact on society and the environment.

To get certified by RoyalCert, contact them directly at info@royalcert.com.

United Certification Systems Limited

United Certification Systems Limited (UCSL) is an independent international certification body with Headquarters in EU and operating globally (except Türkiye). UCSL  is accredited for various volunteer sustainability certification schemes including Hotels & Tour Operators (GSTC), Marine (ASC, MSC), Global Sustainable Enterprise System (GSES) etc. The team of certification body involves numerous experts and professionals with vast local and international experience in the auditing and sustainability sector. UCSL aims to contribute to the UN SDGs, environmental well-being of the planet through provision of excellent services to like-minded sustainable businesses.

Visit the following link to get Certified by UCSL

Vireo Srl

Vireo Srl is a certification company whose commercial activities consist of providing Italian and foreign companies with environmental certification services. Vireo provides worldwide recognized environmental certification schemes such as FSC, MSC, and GSTC. As a GSTC-Accredited certification body, Vireo certifies hotels, TOs, and destinations as sustainable worldwide. The professional approach and deep knowledge of standards are the key elements that mark Viero’s services. Based in Padova, Italy, Vireo has international experience and works with professional and highly qualified auditors.

To get certified by Vireo Srl, contact them directly at info@vireosrl.it or visit the following link to get Certified by Vireo Srl.

Mauritius Standards Bureau (Blue Oasis Label)

The Mauritius Standards Bureau (MSB) is a non-profit parastatal body in the island of Mauritius that certifies Hotels & Accommodations and Tour Operators operating within the Mauritian jurisdiction and territories, as per the GSTC-Recognized Standard MS 165 (Sustainable Tourism Management System) labelled as the Blue Oasis. MSB holds a prominent regional and international presence, contributing to standardization and conformity assessment bodies. The paramount goal of MSB is to drive industrial advancement and foster economic expansion in Mauritius, by boosting the local tourism industry towards sustainability.

If your Tour Operator is located in Mauritius, visit the following link to get Certified by MSB.

* The above certification programs are Accredited for compliance with the requirements of the GSTC Accreditation Manual. These are considered “Certification Bodies” according to relevant ISO standards, the ISEAL Alliance Assurance Code, and the GSTC Accreditation Manual. Accredited means that the certification procedures largely meet international standards for transparency, impartiality, and competence.

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注意：

  • 上述认证机构已获得认可，符合《GSTC 认可手册》的要求。GSTC 认可意味着认证程序在很大程度上符合透明度、公正性和能力的国际标准。
  • “GSTC 认可的标准（GSTC-Recognized Standards）”所属机构颁发的认证与 GSTC 认可的认证机构颁发的认证含义不同。“GSTC认可的标准”与已发布的标准有关，与认证或认可过程无关。
  • GSTC 认可的标准（文件符合 GSTC 标准）的标准列表可在此处查看。

* 注意：一般保证级别：

经认可的认证机构进行的第三方认证（确保公正）
第三方验证（不确定公正）
第二方验证（不公正）
第一方自我评估 完全不进行验证

建议可以询问认证机构的问题清单

1. 认证需要多少费用？如果组团认证是否能有折扣？有没有其他的组价方式可供选择？

2. 是否可以进行预评估，以了解我的业务是否符合GSTC的标准，以及在进行认证审核之前，我们哪方面可能会受到挑战？

3. 对于我们这种规模的公司，您需要的认证评估过程一般需要多长时间？

4. 在评估过程中，我们公司需要提供什么类型的文件？是否可以提供一份所需提交文件清单，以便我们事先了解和准备？

5. 在认证评估过程中，您是评估我们所有的旅行商品，还是只评估其中的一些？

6. 除了进行评估外，您是否提供其他的支持服务或工具，以帮助我管理运营以符合相关可持续标准？

7. 贵公司是否为我们旅行社提供专门的客户服务人员？

8. 如果我们没有通过认证怎么办？

9. 能否提供一封来自跟我们相类似业务的已经获得认证的公司对您服务的推荐信？